Visited Saizeriya at The Cathay a few weeks back (in fact, this was my second trip to the restaurant, my first was the one in Liang Court), both trips were just a huge disappointing.
Saizeriya is a Japanese chain of casual low-priced Italian Restaurants which was well known for their affordable food. After reading tons of positive reviews on different blogs, when I first tried Saizeriya at Liang Court, I was not very impressed with their food.
Certain servings of food were cold, while others were still pretty alright.
Back to my experience at The Cathay, I placed an order for a tomato spaghetti with baby clams. The food came and it tasted fine, actually even better than the first one I had at the Liang Court outlet. However, I soon found out that the bottle of tabasco sauce provided might be expired (the date printed on the bottle neck was dated back to January, 2013. At that point of time, I didn't really google and find out that the date was actually the production date and that the expiry date were I think a few years after the production date because the label on the bottle itself stated that the expiry date was printed on the bottleneck!)
I immediately pointed the issue out to a waitress whom came back and told me in an impolite way that the manager said it was the production date. After she left, I was quite certain that I was right about the expiry date, so I asked her over for the second time. Upon hearing my feedback, she walked away and didn't bother to return to my table for any further explanation. Thereafter, I requested to speak to the store manager. I mean, even if the customer was wrong, shouldn't the service crew sincerely apologise and speak in a better tone that the supplier had already informed the restaurant that the printed date on the bottle neck was the production date. The date was printed there so that we could add on 5 years to the sauce to know it's expiration date.
The store manager came a few moment later and his attitude was equally atrocious. He said in an really unwilling tone: "I have no time to answer you okay! It is the production date". And he walked away, back into his kitchen.
Overall, I am extremely upset with this kind of service in a restaurant and I don't think I will ever step back into this particular food chain again.
As food bloggers, I am aware that we should only post positive food reviews and not to target at any individual. However, like what my blog tagline states: "honest opinions of cafes & restaurants around Singapore", I would certainly leave my best and upmost honest reviews of all restaurants. I strongly believe that all F&B outlets should definitely practice good service for diners to enjoy their meals there.
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